Privacy Policy

“A physical asset that does not depreciate”
At LUSTER LAKE, we take the utmost care when handling customer personal information based on our privacy policy so that customers can use our services with peace of mind. “Personal information” is information on an existing individual, and refers to any information that allows the identification of specific individuals based on records of names, dates of birth, etc. contained in the information concerned. We hereby make the following announcement in regard to the handling of the aforementioned information at LUSTER LAKE.

“Purposes of use of personal information”
【Customer personal information regarding bullion for use as an asset, accessories, etc.】
・To smoothly execute transactions, including customer communications, confirmations and announcements.
・To support the use of services.
・To settle transactions.
・To execute services used.
・To provide information on products and services, and to conduct questionnaires.
・To send novelties, prizes, etc.
・In addition, to create statistical data in such a form that it is not possible to specify individuals.

【Personal information obtained through campaigns, events, etc.】
・To provide information on products and services, and to conduct questionnaires.
・To send novelties, prizes, etc.
・To promotes sales.
・In addition, to create statistical data in such a form that it is not possible to specify individuals.

【Personal information handled in commissioned duties】
・To perform commissioned duties.

*Information may be used beyond the scope of the aforementioned purposes of use in cases provided for in the Personal Information Protection Act, including when necessary due to legislation and in emergency cases to protect human life, human health or property.

Provision to a third party
At LUSTER LAKE, we do not provide personal information to third parties except in the following cases. Moreover, cases of joint usage and provision to outsourcing contractors are not considered provision to a third party.
・Cases in which the individual has given consent.
・Cases required pursuant to legislation.
・Cases in which it is necessary in order to protect human life, human health or property, but it is difficult to obtain the individual’s consent.
・Cases in which it is particularly important in order to improve public health or to promote the growth of healthy children, but it is difficult to obtain the individual’s consent.
・Cases in which require cooperation with government agencies or municipalities in executing legally-stipulated duties and in which difficulty in obtaining the individual’s consent would likely to result in an obstruction to the execution of the duties concerned.
・Cases in which we provide statistical data, etc. in a form that makes it impossible to identify individuals.

Application and modification of the “Privacy Policy”
This “Privacy Policy” site explains the methods by which we at LUSTER LAKE handle personal information, and customers who use our services, products and goods are deemed to have fully understood and consented to the contents of this policy. LUSTER LAKE may modify this Privacy Policy at any time.